ViralSweep automatically tracks and awards entries when participants complete actions in your promotion. However, in some cases—such as restrictive browser settings—entries may not be awarded correctly.
The Edit Entries feature allows you to manually add or subtract entries from a participant’s total.
Note:
If you manually add an entry for a participant, it will count as their entry for that day.
How to edit a participant’s entries
Go to the Entrants tab within your promotion
Use the search bar (top-right) to find the participant by email
Hover over their entry count and click View/Edit
You’ll see a detailed breakdown of:
Actions the participant completed
Entries awarded for each action
From here, you can add or subtract entries.
Note: You can only view one entrant record at a time. If you need to adjust two entrants, finish the changes for the first record, close it, then search for the second.
Adding entries manually
To add entries:
Enter an Entry Description (e.g., “Customer support adjustment”)
Enter the number of entries to award
Click Add
The participant’s total will update automatically.
Subtracting entries
To remove entries:
Enter an Entry Description explaining the adjustment
Enter a negative number (e.g.,
-10)Click Add
The entries will be deducted from the participant’s total.
Consolidating entries from two email addresses
If a participant has entered your promotion using two different email addresses, you can consolidate their entries manually by adjusting both records.
To consolidate:
Go to Entrants and search for the email you want to remove (the duplicate)
Open View/Edit and note the total number of entries on that record
Enter a description (e.g. "duplicate entrant adjustment") and enter the total as a negative number, then click Add
Close the record, then search for the email you want to keep
Open View/Edit, enter the same description and the same number as a positive value, then click Add
The email you're keeping now has the full combined total, and the duplicate record is at zero. Your overall entry count stays accurate.
Tip: If you're handling many duplicates, keep a quick reference (spreadsheet or notes) with: email to keep, email to remove, and entry count. Work through them one pair at a time.
Fixing duplicate entries from CSV uploads
If you accidentally upload the same CSV file more than once, you can correct the extra entries in bulk.
How it works
Re-upload the same CSV file, but change the entry values to negative numbers to reverse the duplicate entries.
Example
You upload a CSV with 2 entries
You upload it again by mistake → total becomes 4 entries
To fix this:
Open the original CSV
Change the values to negative (e.g.,
2→-2)Re-upload the file
This will subtract the duplicate entries and restore the correct totals.
When manual entry edits are useful
You may need to adjust entries when:
A participant completed an action but didn't receive entries
A technical issue prevented tracking
You need to correct or remove invalid entries
Duplicate entries were added via CSV upload
A participant entered with two different email addresses and you need to consolidate their entries into one record
Can't find the email you're looking for?
If an email doesn't appear in the Entrants list, the participant hasn't entered your promotion yet. You can add them manually using the Import Entries feature — it works for a single new entrant too, not just bulk uploads.
Need help?
If you have any questions or want help verifying your adjustments, our support team is happy to assist.