Password reset and account recovery
If you've forgotten your ViralSweep password or need to recover your account, follow these steps.
Reset a forgotten password
To reset your password:
Go to the ViralSweep login page (see: How to log in to ViralSweep)
Click "Log in with email"
Click the "Forgot Password?" link below the password field
Enter the email address associated with your ViralSweep account
Click "Send Reset Link"
Check your email inbox for a message from ViralSweep (check spam/junk folders too)
Click the password reset link in the email
Enter your new password (make it something you'll remember, at least 8 characters)
Click "Reset Password"
You'll be taken back to the login page where you can log in with your new password
Important: The password reset link expires after 24 hours. If it expires, just repeat the process to request a new one.
Didn't receive the reset email?
If you don't see the password reset email:
Check your spam or junk folder — sometimes reset emails end up there
Make sure you entered the correct email address
Wait a minute or two — emails sometimes take a moment to arrive
Try requesting the reset again
If you still don't receive it, you may be using a different email address than you remember. Try logging in with Google if the Google email matches (see: How to log in to ViralSweep)
Account recovery — when you can't access your email
If you can't log in and you no longer have access to the email address associated with your account, please contact our support team with:
Your name
The email address associated with your ViralSweep account
Any other information that can help us verify your identity (company name, signup date, etc.)
Our support team can help you update your account email and reset access.
Password best practices
When creating a new password, use:
At least 8 characters
A mix of uppercase and lowercase letters
Numbers and symbols (like !, @, #, $) for extra security
Something unique that you don't use for other accounts
Related Articles
You might also need:
How to log in to ViralSweep — Learn login methods
I can't log in to my account — Troubleshoot login errors
Account security and access issues — Troubleshoot locked accounts and security concerns
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