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You can export various types of data from your promotion, including entrant data, analytics, voters, photos, and winner information. Exported files can be downloaded directly from your account without needing…

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Why you might see a charge after cancelling or pausing your ViralSweep subscription, and what to do about it.

I was charged after cancelling — what happened?

Why your email address may have been flagged when entering a ViralSweep-powered contest, and how to request removal.

Why was my email flagged when entering a contest?

Step-by-step troubleshooting for promotions that haven't launched at the expected time or aren't showing any entrants.

Promotion not going live? Troubleshooting guide

How to pause, cancel, or resume your ViralSweep account

Data Deletion Requests

First-time setup guide for Shopify store owners to install ViralSweep, access the dashboard, create their first promotion

ViralSweep for Shopify: Getting started guide

How to reset a forgotten password or recover your ViralSweep account

Password reset and account recovery

Troubleshooting steps to resolve common login issues with ViralSweep

I can't log in to my account

Learn how to access your ViralSweep account using Google authentication or manual credentials

How to log in to ViralSweep

Troubleshoot account access problems, security concerns, and account lockouts

Account security and access issues

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