I can't log in to my account
If you're unable to log in to ViralSweep, try the solutions below based on the specific error you're seeing.
"Invalid email or password" error
Solution:
Double-check that you're entering the correct email address — this is the email you used when you signed up
Make sure your password is spelled correctly (passwords are case-sensitive)
Check that Caps Lock is off when typing your password
Try using the "Forgot Password" link to reset your password (see: Password reset and account recovery)
Google login not working
Solutions to try:
Make sure you're logged into the correct Google account in your browser
Try logging out of Google completely, then attempt to log in with Google again
Clear your browser's cookies and cache, then try again
Try a different browser to see if the issue persists
If you originally signed up with a different email, you may need to use the manual email/password login instead (see: How to log in to ViralSweep)
Important: Your ViralSweep account is tied to the email address you used at signup. If you signed up with email but want to use Google login, the Google email must match your account email.
"Account not found" error
This means your account doesn't exist. Solutions:
Double-check the email address — make sure it's spelled correctly
Try the other login method (if you tried email, try Google; if you tried Google, try email) (see: How to log in to ViralSweep)
If you've never signed up for ViralSweep, you'll need to create an account first
If you believe you had an account, contact our support team for help
Too many login attempts — account locked
If you see a message that your account is temporarily locked:
Wait 15-30 minutes before trying again (this is a security measure)
Make sure you're using the correct password when you try again
If this happens repeatedly, see: Account security and access issues
Other issues
If you're still unable to log in after trying the above solutions, or if you see a different error message, please contact our support team and include:
The exact error message you're seeing
Which login method you're trying to use (Google or email)
Your email address (we won't share this publicly)
What browser you're using