I can't log in to my account
If you're unable to log in to ViralSweep, try the solutions below based on the specific error you're seeing.
"Invalid email or password" error
Solution:
Double-check that you're entering the correct email address — this is the email you used when you signed up
Make sure your password is spelled correctly (passwords are case-sensitive)
Check that Caps Lock is off when typing your password
Try using the "Forgot Password" link to reset your password (see: Password reset and account recovery (Check your spam or junk folder if you don't see the reset email within a few minutes.))
Google login not working
Important: Your ViralSweep account is tied to the email address you used at signup. If you signed up with email but want to use Google login, the Google email must match your account email.
Solutions to try:
Make sure you're logged into the correct Google account in your browser
Try logging out of Google completely, then attempt to log in with Google again
Clear your browser's cookies and cache, then try again
Try a different browser to see if the issue persists
If you originally signed up with a different email, you may need to use the manual email/password login instead (see: How to log in to ViralSweep
If you originally signed up with Google and want to try logging in with email and password instead, you'll need to set a password first. Use the 'Forgot Password' link to create one, then log in with your email and that new password.)
If you're on a shared or work computer, make sure the correct Google account is active in your browser before clicking 'Continue with Google' — logging in with a colleague's Google session is a common cause of this error.
"Account not found" error
This means your account doesn't exist. Solutions:
Double-check the email address — make sure it's spelled correctly
Try the other login method (if you tried email, try Google; if you tried Google, try email) (see: How to log in to ViralSweep
This usually happens when you signed up using Google but are now trying email login (or vice versa) — ViralSweep does not automatically link the two login methods.)
If you've never signed up for ViralSweep, you'll need to create an account first
If you believe you had an account, contact our support team for help
Too many login attempts — account locked
If you see a message that your account is temporarily locked:
Wait 15-30 minutes before trying again (this is a security measure
If you've forgotten your password and keep getting locked out, avoid retrying the old password — use the 'Forgot Password' option to set a new one and prevent further lockouts.)
Make sure you're using the correct password when you try again
If this happens repeatedly, see: Account security and access issues
Other issues
If you're still unable to log in after trying the above solutions, or if you see a different error message, please contact our support team at [email protected] and include:
The exact error message you're seeing
Which login method you're trying to use (Google or email)
Your email address (we won't share this publicly)
What browser you're using
If login fails inconsistently or the page behaves unexpectedly, try opening viralsweep.com in an incognito or private browser window, or temporarily disable browser extensions (especially ad blockers or password managers) that may be interfering with the login form or Google authentication.