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Data Deletion Requests

This guide explains how to request data deletion, whether you’ve entered a promotion or manage campaigns in ViralSweep.

For Users & Entrants

If you’ve entered a sweepstakes or contest using ViralSweep and want your data deleted, you have two options:

  • Contact ViralSweep directly
    Email us at [email protected] with your data deletion request.
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  • Contact the promotion owner
    You can also reach out to the company running the promotion you entered. They manage the data collected for their campaigns and can process your request.

For ViralSweep Customers

If you’re a ViralSweep customer, there are a few ways to delete your data depending on your needs:
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Option 1: Delete a promotion

You can remove a promotion and all associated entry data directly from your account:

Before proceeding, please note that this action is irreversible, and all associated data will be permanently deleted.

  1. Go to your promotions list

  2. Hover over the promotion

  3. Click More > Delete

Result: The promotion and all related entrant data will be permanently deleted. This action is irreversible, meaning neither the promotion nor its entries can be recovered. It is recommended to double-check your decision before proceeding to avoid unintended data loss.

Resolving Issues Caused by Deleted Promotions

If you encounter issues due to a deleted promotion, such as a non-functional "Free Entry" tab on your website, follow these steps to resolve them:

  1. Remove Old Embed Code: Delete the embed code or link associated with the deleted promotion from your website.

  2. Create a New Promotion: Set up a new free-entry sweepstakes or promotion to replace the deleted one.

  3. Update Your Website: Install the new embed code or link on your website. If you lack technical expertise, consider using a hosted landing page provided by your platform instead of embedding the promotion directly. Note that embedding into an existing page may require custom coding.

Option 2: Cancel your subscription

To cancel your subscription, go to Settings → Account → Billing and click Cancel.

Don't see a Cancel button? If your subscription is managed through Shopify, the Cancel option won't appear inside ViralSweep. To cancel via Shopify instead:

  1. Go to your Shopify Admin

  2. Navigate to Apps → ViralSweep

  3. Uninstall the app — this automatically cancels your ViralSweep subscription

  • Your data will be automatically deleted after 30 days

Option 3: Submit a data deletion request

You can request deletion by emailing [email protected]
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To help us process your request quickly, include:

  • Your account email address

  • What you want deleted:

    • Entire account

    • Specific promotions

    • Specific users

Need help?

If you have questions or aren’t sure which option is right for you, reach out via the chat icon in the lower-right corner—we’re happy to help.

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