This article covers features and scenarios that ViralSweep doesn't currently support. Where a workaround exists, we've included it.
Duplicating a promotion into a different promotion type
You can duplicate a promotion, but only into the same promotion type. You can't clone a Sweepstakes into a Purchases promotion, or the reverse.
Workaround: Create the new promotion type from scratch. If you need both free entries and purchase-based entries in the same drawing, create one Sweepstakes and one Purchases promotion, then connect them so entries are pooled for winner selection.
Awarding fixed bonus entries for a Shopify purchase via Custom Action
Shopify no longer supports custom scripts on the Thank You page. Because of this, the Custom Action completion script can't be reliably triggered after a Shopify purchase.
Workaround: Use a Shopify Purchase Promotion instead. It uses a ViralSweep widget on the Thank You and Order Status pages and is the supported way to track Shopify purchases. To give a fixed number of entries per product, see Product Bonus and Multipliers.
Klaviyo integration limitation
ViralSweep's Klaviyo integration only sends contacts who complete a regular sweepstakes sign-up form. Entrants from Shopify purchase promotions aren't sent to Klaviyo lists.
Workaround: Use regular sweepstakes sign-ups for your Klaviyo integration.
Shopify Plus limitation
Stores not on Shopify Plus can still use ViralSweep Purchases to award entries from orders automatically. Only the widget on the checkout page itself requires Shopify Plus. The Thank You and Order Status widgets work on every plan.
Test orders limitation
Shopify test-mode orders and test orders don't award entries. Only real orders with actual payments are tracked.
Purchase entry limits
These purchase-entry setups aren't available today. Here's the closest option for each:
A flat number of entries per order, or a cap per order. Entries are calculated per product. To give each product a set number of entries, use product bonuses.
Several order bonus thresholds at once. Only one Order Bonus can be active at a time. Schedule different thresholds for separate time periods.
Multiplying the whole order when it contains a certain product. Add a bonus or multiplier to that product only.
Coupon codes that multiply entries. Bonus codes add a set number of entries.
Showing entries on product pages. This needs a developer to customize your theme. Many stores add the entry count to the product description instead.
Editing a bonus period after it's added. Delete the bonus period and add a new one.
Have a feature request?
If there's something you'd like us to add or improve, let the support team know via live chat. All feedback is passed to our product team for consideration.