This article covers features and scenarios that are not currently supported in ViralSweep. Where a workaround exists, we've included it below.

You can duplicate an existing promotion, but only into the same promotion type. It is not possible to clone a Sweepstakes into a Purchases promotion, or vice versa.

Workaround: Create the new promotion type from scratch. If you need both free entries and purchase-based entries feeding into the same raffle, create two separate promotions — one Sweepstakes and one Purchases — then connect them so entries are pooled together for winner selection.

Shopify no longer supports custom scripts on the Thank You page (the page shown after checkout completes). Because of this, the Custom Action completion script — which awards entries when a participant finishes an action — cannot be reliably triggered after a Shopify purchase.

Workaround: To award entries for a Shopify purchase, use a Shopify Purchase Promotion instead of a Custom Action. This uses a ViralSweep widget placed on the Thank You or Order Status page and is the supported method for tracking purchases on Shopify. If you want both free email signup entries and purchase-based bonus entries, create one Sweepstakes promotion and one Purchases promotion, then connect them.

If there's something you'd like us to add or improve, let the support team know via live chat — all feedback is passed to our product team for consideration.