Giancarlo Massaro avatar
Written by Giancarlo Massaro
Updated over a week ago

This feature is only available on our Business Plan and higher.

1) Create an API User in Dotdigital

If you already have an API User you can skip this step, but be sure to setup Tiered rate limiting for the existing API user under the API Users settings in your Dotdigital account.

If you need to create a new API user:

  1. In the lower left corner of your Dotdigital account, go to the person/gear icon and select Settings.

  2. Click on Access.

  3. Click on API Users.

  4. Click on New User or copy the information for the existing API user.

  5. You can add a description to differentiate between API users, which is useful if you have multiple ones.

  6. Enter a password and confirm it.

  7. Set rate limiting to Tiered.

  8. Check the 'Enabled' field is selected.

  9. Click Save.

2) Find your API Endpoint

At the top of the API users tab, it will provide you with the URL of your API endpoint. Copy it.

3) Connect to Dotdigital

When setting up your promotion, go to:

  1. Integrations > Email & SMS.

  2. Click Add Service > Dotdigital.

4) Complete the connection

To complete the connection within ViralSweep:

  1. Input the Dotdigital API Username that was created for the API user (found under the API users tab in your Dotdigital account).

  2. Input the Dotdigital API Password for the API user.

  3. Choose between single, or verified double opt-in. Single opt-in will automatically add them to your list. Verified double will send them an email asking them to click a link to confirm before they are added to your list.

  4. Click Connect.

  5. Choose an Address Book to add leads to. Click Connect.

5) You're connected

The promotion is now connected to Dotdigital and all entries will be sent into the connected list.


What fields do you pass to Dotdigital?
First Name
Last Name
Email Address
Postal Code
Referral Link

Do you update subscribers?
Yes, if you run a promotion and we pass someone to Dotdigital, then you run another promotion in the future and the same person enters, we will automatically update their information in Dotdigital (if any new information is provided). Mainly, the referral URL will be updated with the newest URL for each promotion they enter.


If you have connected to Dotdigital and data is not being added to your list, these are the most common reasons as to why:

Email already in Dotdigital list
The email address entered into the promotion may already be in your Dotdigital list, so it will not be added again.

Email already entered into ViralSweep
The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to Dotdigital. This can happen if you set up your Dotdigital integration after you have already entered the promotion.

Delay in reporting
Dotdigital is having a delay in reporting. Try checking again in a few hours.

We're here to help

If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.

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