Overview
ViralSweep operates on a subscription-based model with no long-term contracts.
You can sign up, change plans, pause, or cancel your subscription at any time directly from your dashboard under Settings → Account → Billing.
As the account owner, you’re responsible for managing your subscription, including any charges incurred during your billing period.
When refunds are not issued
We do not offer refunds or credits in the following situations:
General usage
If you used the service (even partially) and decide it’s not the right fit
If you ran a promotion for only part of your billing period
Short-term or limited use
If you used ViralSweep for just a few days
If you created a campaign but didn’t use it for the full billing cycle
Accessing data
If you upgrade your account to access data and then cancel
Missed cancellations
If your account remained active and was billed, even if unused
In some cases, we may refund up to the three most recent months, but this is not guaranteed
Trial-related scenarios
If your free trial ended, you were billed, and you used any paid features before canceling
Campaign timing
If you set up a campaign in advance but cancel before it goes live
Billing is based on your subscription period—not your campaign dates
Paused accounts
If your account transitioned to the $10/month storage plan after being paused for more than 90 days
Active campaigns
If you had a live promotion collecting entries during your billing period
Need help?
If you have any questions about this policy or your billing, contact us at [email protected].