This feature is only available on our Business Plan and higher.

When setting up your promotion, go to:

In order to get your API Key:

To complete the connection within ViralSweep:

The promotion is now connected to Retention Science and all entries will be sent into your account.

What fields do you pass to Retention Science?

First Name
Last Name
Email Address
Address
Address 2
City
State
Postal Code
Country
Phone
Birthdate
Registration Source (will always be ViralSweep)
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​The following fields must be created in your account by reaching out to your CSM or [email protected] to have them created. These custom fields MUST be created before you can pass any values into them.
Referral URL - should be added to your account as referral_url
Promotion ID - should be added to your account as promotion_id
Tracking Campaign Name - should be added to your account as tracking_campaign_name

If you have connected to Retention Science and data is not being added to your account, these are the most common reasons as to why:

Email already in Retention Science
The email address entered into the promotion may already be in your Retention Science account, so it will not be added again.

Email already entered into ViralSweep
​The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to Retention Science. This can happen if you set up your Retention Science integration after you have already entered the promotion.

Delay in reporting
​Retention Science currently has a 24 hour delay on reporting, so you will not see data in your dashboard for a day or two.

If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.