Connect Posts
You can connect posts or videos from any Facebook, Instagram, or YouTube page you manage. If you’re running a campaign across multiple posts, you can connect them all—our system will automatically collect comments from each one and count them as entries.
Before you begin:
Your Instagram account must be a business profile to pull in comments.
If it’s not, you’ll need to convert it first.
To connect a post:
Select the page you want to pull posts from.
Browse the available posts.
Click Choose Post on the one you want to connect.
Once connected, your post will appear in the Connected Posts section.
Promotion Settings
Duration
Choose when your promotion starts and ends by setting:
Start date and time
End date and time
These times determine when we begin and stop collecting comments.
Tip:
If your campaign has already ended, enter dates in the past so we can pull all existing comments.
Entry Settings
Decide how entries are counted:
Yes → Each comment counts as a separate entry
No → Each user gets only one entry, no matter how many comments they leave
Promotion Title
Give your promotion a name so you can easily find it later.
This title is internal only and won’t be visible to participants.
Click Done to finish setting up your campaign.
Viewing Entries
To see who has entered:
Click Entrants on your campaign
View each participant’s:
Social handle
Profile link
Click the + icon to see their comments
Note:
It can take 5 minutes to 1 hour for comments to appear after connecting posts
New comments are pulled in hourly
Viewing Analytics
Click Analytics on your campaign to see:
Total comments
Unique commenters per post
Drawing Winners
When you're ready:
Click Winners
Enter the number of winners
Click Draw Winners
Winners are selected randomly from all eligible entries.
Important:
We only provide the winner’s social handle. You’ll need to contact them directly via Facebook, Instagram, or YouTube to award the prize.
Troubleshooting
I’m not seeing any entrants
Initial comment sync can take up to 1 hour
New comments are added every hour
If nothing appears after several hours:
Edit the campaign
Disconnect the post
Reconnect it
I can’t find my promotion
If your promotion’s dates are in the past, it will appear under Ended Promotions.
Some users have more entries than others
This happens if you allowed multiple entries per comment.
To fix:
Update the entry setting
Disconnect and reconnect your post
Need Help?
If you have questions, click the chat icon in the lower-right corner to contact our support team.