Shopify Integration
Connect ViralSweep to Shopify to automatically send promotion entries to your Shopify customer list.
How to connect Shopify
Step 1: Open integrations
When setting up your promotion, go to:
Integrations → Email & SMS
Click Add Service, then select Shopify.
Step 2: Connect your Shopify store
If your store is already connected, you’re all set
If not, you’ll be prompted to install the ViralSweep app to complete the connection
Step 3: Add customer tags
Before finalizing the connection:
Enter any tags you want applied to customers in Shopify
Click Connect
These tags help you segment and identify customers from your promotion.
Step 4: You're connected
Once connected, all new promotion entries will automatically be added to your Shopify account as customers.
What data is sent to Shopify?
ViralSweep sends the following fields:
First Name
Last Name
Email Address
Phone
Do existing customers get updated?
Yes.
If someone enters your promotion and already exists in Shopify, we’ll update their customer profile with any new information provided.
Troubleshooting
If entries aren’t appearing in Shopify, here are the most common reasons:
Email already exists in Shopify
If the email is already associated with a Shopify customer, a new customer won’t be created.
Duplicate entry in ViralSweep
If someone has already entered the promotion, their information won’t be sent again.
This often happens if:
The integration was set up after entries were already collected
A user attempts to enter multiple times with the same email
Phone number conflict
Shopify does not allow multiple customers to share the same phone number.
If a submitted phone number is already tied to another customer, the entry won’t sync.
Temporary delay
There may be a delay on Shopify’s side.
If you don’t see new entries right away, check again in a few hours.
Need help?
If you have questions or need assistance:
Click the chat icon in the bottom-right corner to start a conversation with our support team