Getting started? See our Getting Started with ViralSweep on Shopify guide first.
What's the difference between pausing and cancelling?
Pausing your account
Pausing is a temporary option if you plan to return.
Avoid charges for up to 90 days
Resume anytime by selecting a plan
After 90 days, your account moves to a $10/month storage plan to retain your data
Cancelling your account
Cancelling permanently stops your subscription.
All billing stops immediately
Your data is scheduled for deletion after 30 days
After 30 days, all data is permanently removed
👉 We strongly recommend exporting your data before cancelling.
Shopify users: cancelling vs. storage plan
If you're using ViralSweep with Shopify, there's an important difference.
Shopify stores your promotion data automatically, so you don't need to stay on the storage plan to retain your data.
What this means:
You can cancel your ViralSweep subscription completely
Your data will still be stored within Shopify
You won't need the $10/month storage plan
How to pause your account
To pause your account:
Go to Settings → Account → Billing
Click Pause
Your account will be frozen, and you won't be charged during the pause period (up to 90 days).
How to cancel your account
To cancel your account:
Go to Settings → Account → Billing
Click Cancel
⚠️ Be sure to export your data before cancelling.
All data is permanently deleted after 30 days and cannot be recovered.
How to resume your account
If your account is paused, you can resume it at any time:
Go to Settings → Account → Billing
Click Resume
Billing will restart once your account is reactivated.
Need help?
If you have any questions, click the chat icon in the bottom-right corner to contact our support team.