Overview
Viralsweep offers a monthly subscription service that does not require a contract. You can sign up and use Viralsweep by selecting from one of the available pricing plans. You can also start, stop, or cancel your billing at any time from within your dashboard under the billing page.
As a user of the service, it is your responsibility to manage your account, including the fees associated with your subscription.
When refunds are not issued
If you used the service partially for your campaign and then decided it was not for you, we will not issue a refund.
If you ran a promotion for just a few days, we do not offer refunds or credits for partial usage.
If you upgrade just to access your data and then cancel, we will not issue a refund.
If you've used Viralsweep in the past but never cancelled your account, we will not issue a refund for all unused time, but we may issue a refund for the three most recent months billed.
If you've used a trial, were billed, and used any paid features before cancelling, we will not issue a refund.
If you've set up a campaign and then wish to cancel and restart when your campaign is set to go live, we will not issue a refund. Billing is based on when you sign up to when you cancel—not on campaign dates.
If you paused your account for more than 90 days and were subscribed to the $10/month storage plan, we will not issue refunds for this plan.
If you had an active promotion collecting data within your billing period, we will not issue a refund.
Contact
If you have any questions or concerns regarding our refund policy, please contact us at [email protected]