Benchmark

NOTE: THIS HELP DESK IS OUTDATED. PLEASE VISIT OUR NEW HELP DESK HERE. 

1) Connect to Benchmark

When setting up your promotion, go to:

1. Integrations > Email & SMS. 
2. Click Add Service > Benchmark.

2) Get Benchmark Credentials

In order to get your API Key:

1. Login to Benchmark.
2. Go to Account > Integrations > API Key.
3. Copy the API Key.

3) Complete the connection

To complete the connection within ViralSweep:

1. Paste your API Key into ViralSweep.
2. Click Connect.
3. A menu will appear with your Benchmark lists. Choose a list and click Connect.

4) You're connected

The promotion is now connected to Benchmark and all entries will be sent into the connected list.

FAQ

What fields do you pass to Benchmark?
First Name
Last Name
Email Address
Address 
City 
State
Postal Code
Country
Phone
Birthdate 
Referral Link

Do you update subscribers?
Yes, if you run a promotion and we pass someone to Benchmark, then you run another promotion in the future and the same person enters, we will automatically update their information in Benchmark (if any new information is provided). Mainly, the referral URL will be updated with the newest URL for each promotion they enter.

Troubleshooting

If you have connected to Benchmark and data is not being added to your list, these are the most common reasons as to why:

Email already in Benchmark list
The email address entered into the promotion may already be in your Benchmark list, so it will not be added again.

Email already entered into ViralSweep
The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to Benchmark. This can happen if you set up your Benchmark integration after you have already entered the promotion.

Delay in reporting
Benchmark is having a delay in reporting. Try checking again in a few hours.

We're here to help

If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.