Klaviyo

NOTE: THIS HELP DESK IS OUTDATED. PLEASE VISIT OUR NEW HELP DESK HERE. 

1) Connect to Klaviyo

When setting up your promotion, go to:

1. Integrations > Email & SMS. 
2. Click Add Service > Klaviyo.

2) Get Klaviyo Credentials

In order to get your API Key: 

1. Login to Klaviyo.
2. Go to Account > Settings > API Keys. 
3. If you already have a Private API Key, copy it. If you don't have a Private API Key, click the Create API Key button, and then label your API Key ViralSweep so that you know what you're using it for. Copy the Private API Key it generates for you.

3) Complete the connection

To complete the connection within ViralSweep:

1. Paste your API Key into ViralSweep.
2. Click Connect.
3. A menu will appear with your Klaviyo lists. Choose a list and click Connect.
4. NOTE: Klaviyo enables double opt-in on lists by default. In order to turn this off, you must disable it within your Klaviyo list settings.

4) You're connected

The promotion is now connected to Klaviyo and all entries will be sent into the connected list.

FAQ

What fields do you pass to Klaviyo?
First Name
Last Name
Email Address
Address 
Address 2 
City 
State
Postal Code
Country
Phone
Birthdate 
Referral Link
Tracking Source
Promotion ID
Auto Login URL

TIPS

1. Klaviyo enables double opt-in on lists by default. In order to turn this off, you must disable it within your Klaviyo list settings.
2. We will pass the users referral link through to Klaviyo automatically. If you want to dispatch your own emails to users from your Klaviyo account and include their unique referral link, you can use this parameter in your emails:
   {{ person|lookup:'refer_link' }}

Troubleshooting

If you have connected to Klaviyo and data is not being added to your list, these are the most common reasons as to why:

Email already in Klaviyo list
The email address entered into the promotion may already be in your Klaviyo list, so it will not be added again.

Email already entered into ViralSweep
The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to Klaviyo. This can happen if you set up your Klaviyo integration after you have already entered the promotion.

User did not opt-in
The user did not click the link in the double opt-in confirmation email that was sent to them. If they do not click the link, they will not be added to your list.

Delay in reporting
Klaviyo is having a delay in reporting. Try checking again in a few hours.

We're here to help

If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.