Billing
What does ViralSweep cost? See our pricing here: Pricing We offer unlimited entries, and unlimited campaigns on any plan. Pricing is month to month, there are no contracts, and you can upgrade and downgrade as needed. Do you have a free trial? Ye...
Contact Us
We're here to help If you have questions or need help, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team. If chat is unavailable, please email help@viralsweep.com to file a support ticket.
Export Data
Entry Data In order to export entry data, simply click the Entrants or Subscribers button on your promotion, and then click the Export Data button in the top right corner. Analytics In order to export promotion analytics, simply click the Analytic...
Images
Moving or Hiding Images To change where the images appear on your form (left, right, top, or bottom) simply edit your campaign and go to the images section. Upload an image, then a menu will appear where you can change the position for each of the...
Invalid Entries
If your entrants are being marked as invalid, this is due to your spam filter settings . If your spam filter is set to high (the default), your campaign is restricted to 1 entry per IP address. This means if someone has tried to enter multiple t...
Dedicated Agent
Our Elite Plan offers a dedicated agent who will provide hands on support with any questions, issues, or help you may need with your campaigns. Here are just a few of the things a dedicated agent can help with: Campaign Review Custom CSS support...