NOTE: THIS HELP DESK IS OUTDATED. PLEASE VISIT OUR NEW HELP DESK HERE.
1) Connect to VerticalResponse
When setting up your promotion, go to:
- Integrations > Email & SMS.
- Click Add Service > VerticalResponse.
2) Sign in to VerticalResponse
Simply login to your VerticalResponse account.
3) Complete the connection
To complete the connection within ViralSweep:
- Choose a VerticalResponse list to connect to.
- Click Connect.
4) You're connected
The promotion is now connected to VerticalResponse and all entries will be sent into your connected list.
Troubleshooting
If you have connected to VerticalResponse and data is not being added to your account, these are the most common reasons as to why:
Email already in Vero
The email address entered into the promotion may already be in your VerticalResponse list, so it will not be added again.
Email already entered into ViralSweep
The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to VerticalResponse. This can happen if you set up your VerticalResponse integration after you have already entered the promotion.
Delay in reporting
VerticalResponse is having a delay in reporting. Please check again in a few hours.
We're here to help
If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.