NOTE: THIS HELP DESK IS OUTDATED. PLEASE VISIT OUR NEW HELP DESK HERE.
This feature is only available on our Business Plan and higher.
1) Connect to Attentive
When setting up your promotion, go to:
- Integrations > Email & SMS.
- Click Add Service > Attentive.
2) Add Credentials
To complete the connection within ViralSweep:
- Input your Attentive Token. You may need to ask your account manager at Attentive to provide you with a token.
- Click Connect.
3) You're connected
The promotion is now connected to Attentive and all entries will be sent into Attentive automatically.
4) Add TCPA Compliant Language
When building your entry form in ViralSweep, be sure to add our SMS Opt-in field that includes TCPA compliant language, such as:
*I agree to receive recurring automated marketing text messages (e.g. cart reminders) at the phone number provided. Consent is not a condition to purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy.
For more information, and to ensure full compliance, please contact your Attentive account manager for approval.
FAQ
What fields do you pass to Attentive?
First Name
Last Name
Email Address
Phone
Troubleshooting
If you have connected to Attentive and data is not being added to your account, these are the most common reasons as to why:
Invalid Phone Number
The phone number entered into the promotion is not a valid phone number, is in a format Attentive does not accept, or it is an international phone number that Attentive does not accept.
Email/Phone already entered into ViralSweep
The email address or phone number entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to Attentive again. This can happen if you set up your Attentive integration after you have already entered the promotion.
User did not opt-in
The user did not reply to the the SMS message Attentive sent to them so they will not be added to your Attentive account.
We're here to help
If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.