NOTE: THIS HELP DESK IS OUTDATED. PLEASE VISIT OUR NEW HELP DESK HERE.
1) Connect to Intercom
When setting up your promotion, go to:
- Integrations > Email & SMS.
- Click Add Service > Intercom.
2) Complete the connection
To complete the connection within ViralSweep:
- Login to Intercom and accept permissions for our app.
- Add tags (if any) that we will pass with each contact into Intercom.
- Click Connect.
3) You're connected
The promotion is now connected to Intercom and all entries will be sent into the connected list.
FAQ
What fields do you pass to Intercom?
First Name
Last Name
Email Address
Address
Address 2
City
State
Postal Code
Country
Phone
Birthdate
Referral Link
Referral Source
Tracking Source
Any tags you've added when connecting to Intercom
Troubleshooting
If you have connected to Intercom and data is not being added to your list, these are the most common reasons as to why:
Email already in Intercom list
The email address entered into the promotion may already be in your Intercom list, so it will not be added again.
Email already entered into ViralSweep
The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to Intercom. This can happen if you set up your Intercom integration after you have already entered the promotion.
Delay in reporting
Intercom is having a delay in reporting. Try checking again in a few hours.
We're here to help
If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.