GetResponse

NOTE: THIS HELP DESK IS OUTDATED. PLEASE VISIT OUR NEW HELP DESK HERE. 

1) Connect to GetResponse

When setting up your promotion, go to:

1. Integrations > Email & SMS.
2. Click Add Service > GetResponse.

2) Get GetResponse Credentials

In order to get your API Key, and API URL (Enterprise only):

1. Login to GetResponse.
2. Go to My Account > Integrations & API > API.
3. If you are an enterprise GetResponse customer, you need to request your GetResponse API URL and GetResponse Domain from your account manager.

3) Complete the connection

To complete the connection within ViralSweep:

1. Paste your API Key into ViralSweep.
2. Click Connect.
3. A menu will appear with your GetResponse lists. Choose a list and click Connect.

4) You're connected

The promotion is now connected to GetResponse and all entries will be sent into the connected list.

FAQ

What fields do you pass to GetResponse?
First Name
Last Name
Email Address
Address 1
Address 2
City
State
Zip
Country
Phone
Birthdate
Referral URL
Tracking Source

Do you update subscribers?
Yes, if you run a promotion and we pass someone to ActiveCampaign, then you run another promotion in the future and the same person enters, we will automatically update their information in ActiveCampaign (if any new information is provided). Mainly, the referral URL will be updated with the newest URL for each promotion they enter.

Troubleshooting

If you have connected to GetResponse and data is not being added to your list, these are the most common reasons as to why:

Email already in GetResponse list 
The email address entered into the promotion may already be in your GetResponse list, so it will not be added again.

Email already entered into ViralSweep
The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to GetResponse. This can happen if you set up your GetResponse integration after you have already entered the promotion.

User did not opt-in
The user did not click the link in their double opt-in confirmation email that was sent to them. If they don't click that link, they won't be added to your list.

Delay in reporting
GetResponse is having a delay in reporting. Try checking again in a few hours.

We're here to help

If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.