ActiveCampaign

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By Giancarlo

updated 6 months ago

1) Connect to ActiveCampaign

When setting up your promotion, go to:

  1. Integrations > Email & SMS. 
  2. Click Add Service > ActiveCampaign.

2) Get ActiveCampaign Credentials

In order to get your API Key and URL: 

  1. Login to ActiveCampaign.
  2. Go to Settings > Developer. 
  3. Copy the API Key and ActiveCampaign URL.


3) Complete the connection

To complete the connection within ViralSweep:

  1. Paste your credentials into ViralSweep.
  2. Add tags (if any) that we will pass with each contact into ActiveCampaign.
  3. Click Connect.
  4. A menu will appear with your ActiveCampaign lists. Choose a list to connect to.

4) You're connected

The promotion is now connected to ActiveCampaign and all entries will be sent into the connected list.


FAQ

What fields do you pass to ActiveCampaign?
First Name

Last Name
Email Address
Address 
Address 2 
City 
State
Postal Code
Country
Phone
Birthdate 
Referral Link
Tracking Source
Any tags you've added when connecting to ActiveCampaign

Do you update subscribers?
Yes, if you run a promotion and we pass someone to ActiveCampaign, then you run another promotion in the future and the same person enters, we will automatically update their information in ActiveCampaign (if any new information is provided). Mainly, the referral URL will be updated with the newest URL for each promotion they enter.


Troubleshooting

If you have connected to ActiveCampaign and data is not being added to your list, these are the most common reasons as to why:

Email already in ActiveCampaign list
The email address entered into the promotion may already be in your ActiveCampaign list, so it will not be added again.

Email already entered into ViralSweep
The email address entered into the promotion has already been entered into the promotion previously, so therefore it is not passed to ActiveCampaign. This can happen if you set up your ActiveCampaign integration after you have already entered the promotion.

User did not opt-in
The user did not click the link in the double opt-in confirmation email that was sent to them. If they do not click the link, they will not be added to your list.

Delay in reporting
ActiveCampaign is having a delay in reporting. Try checking again in a few hours.


We're here to help

If you have any further questions, please start a Chat. Just "Click" on the chat icon in the lower right corner to talk with our support team.

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